Refund policy
Right of return:
It is the customer's responsibility to check the incoming shipment for possible transport damage, if any, you must inform the driver and ask him to make a damage reservation.
Our products do not have a general right of return. All sales are binding, and products cannot be returned or exchanged unless the product is defective or delivered incorrectly.
Defective or incorrect product:
If the product you received is defective, broken or delivered incorrectly, please do the following:
Contact our customer service within 7 days of receiving the product.
Attach to the message:
- Order number
- Description of the defect
- If possible, pictures of the product
Customer service will provide instructions on further actions.
Refund or exchange:
If the product is found to be defective, we primarily offer:
replacement of the product for a new one, or
if necessary, a refund.
Returns without approval:
We will not process returns sent without separate instructions from customer service.