Terms of service

 

1. TERMS OF SERVICE

 

General

Welcome to König verkkokauppa. In these Terms of Service, the terms “we”, “us”, and “our” refer to König verkkokauppa.

By accessing our website, browsing the store, or making a purchase, you agree to these Terms of Service and our Privacy Policy.

We reserve the right to update or modify these Terms at any time. Updated terms will be published on our website.

 

 

Customer

Customers must be at least 18 years old or have permission from a legal guardian to make purchases.

Customers are responsible for ensuring that the information provided when placing an order is accurate and up to date.

Customers are responsible for maintaining the confidentiality of their account information.

 

 

Products

We strive to display our products as accurately as possible. However, colors and product appearance may vary depending on the device or screen settings used to view them.

We reserve the right to change product descriptions, prices, and availability without prior notice.

 

 

Orders

When a customer places an order, it constitutes an offer to purchase.

The order is considered accepted once the customer receives an order confirmation email.

We reserve the right to cancel orders in situations such as:

  • product unavailability

  • clear pricing errors

  • payment processing issues

 

 

Prices

All prices are displayed in euros (€). Prices include VAT unless otherwise stated. Shipping costs are shown separately before completing the purchase.

 

 

Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of König verkkokauppa or its partners.

Any reproduction, distribution, or use without permission is prohibited.

 

 

Governing Law

These Terms of Service are governed by the laws of Finland.

Any disputes should primarily be resolved through negotiation. Consumers may refer disputes to the Finnish Consumer Disputes Board.

More information:

https://www.kuluttajariita.fi

 

 

2. PRIVACY POLICY (GDPR)

 

Data Controller

König verkkokauppa

Business ID: [2585026-3]

Address: [Sinikellontie 12 A 3, 01300 VANTAA]

Email: info@konig.fi

 

 

Information We Collect

 

We may collect the following information from customers:

  • name

  • address

  • email address

  • phone number

  • payment information

  • IP address

This information is collected when placing orders or interacting with our website.

 

 

How We Use Personal Data

 

Personal data may be used for:

  • order processing

  • delivery of products

  • customer service

  • improving our online store

  • fulfilling legal obligations

 

 

Data Sharing

 

Customer information may be shared with service providers such as:

  • payment processors

  • shipping companies

  • e-commerce platform providers (such as Shopify)

 

We do not sell personal data to third parties.

 

 

Customer Rights

 

Under the GDPR, customers have the right to:

  • access their personal data

  • request corrections

  • request deletion of data

  • object to the processing of personal data

 

Requests can be sent to the contact email listed above.

 

 

 

3. REFUND AND RETURN POLICY

 

Right of Withdrawal

 

Consumers have a 14-day right of withdrawal under EU consumer protection law, but 

most of our goods are custom orders not regular stock orders, so the right to return is only when the product does not work or is wrong, then we replace it, if it is impossible for some reason, then we grant a return right 

The withdrawal period begins on the day the customer receives the product.

 

 

Return Conditions

 

Returned products must be:

  • unused

  • in original condition

  • in the original packaging

Customers must contact customer service before returning a product.

 

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

 

Refunds

Once the returned product has been received and inspected, the refund will be issued using the original payment method.

 

 

Exceptions

The right of withdrawal does not apply to:

  • custom-made products

  • hygiene products if opened

  • digital products delivered electronically

 

 

4. SHIPPING POLICY

 

Delivery Area

 

We ship products within Finland and possibly to other EU countries.

 

 

Processing Time

 

Orders are typically processed within 1–3 business days.

Delivery times depend on the selected shipping method.

 

 

Shipping Costs

 

Shipping costs are displayed at checkout before payment.

 

 

Delivery Responsibility

 

The order is considered delivered once the customer has received the package.

 

 

5. COOKIE POLICY

 

Our website uses cookies to improve the user experience.

Cookies are used for purposes such as:

  • enabling website functionality

  • maintaining the shopping cart

  • analytics and statistics

  • marketing

 

Users may disable cookies in their browser settings if they prefer.


SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@konig.fi.
Our contact information is posted below:
[KÖNIG OY] 
info@konig.fi
[Sinikellontie 12 A 3] 
[09-6824410] 
[FI25850263] 
[2585026-3]